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ICT Services

About

ICT Services has a service remit to provision, maintain and support appropriate ICT hardware and software systems to enable academic staff, professional services staff and students to support the strategic goals and targets of a modern third-level teaching, learning and research environment.

Services provided are in the following areas:

  • ICT Hardware and system software installation/maintenance and advancement
  • Network provision and development
  • Provision and maintenance of audio and video presentation and production systems
  • Provide ICT Support for academic staff, professional services staff and students
  • Maintain ICT systems and data integrity and security
  • Implement and maintain best practice ICT governance

Mission Statement

  • Enhance and support teaching and learning;
  • Participate in, support and enhance research;
  • Foster outreach, develop partnerships with communities and promote the capabilities of advanced networking and communications;
  • Provide, secure and maintain systems allowing the college to accomplish its missions;
  • Enable change;
  • Enhance productivity though the innovative use of technology;
  • Make available best ICT resources for academic and management processes; and
  • Enhance communication.
Contact
Director of ICT Services
Kieran Pearse
+353 61 204364
Contact
ICT Helpdesk
R215, Foundation Building
+353 61 774777

Staff

Kieran Pearse


Director of ICT Services ICT Services
  • Phone: +353 61 204364
  • Email: kieran.pearse@mic.ul.ie
  • Location: R212

Martin Waters


Operations Manager ICT Services
  • Phone: +353 61 204908
  • Email: Martin.Waters@mic.ul.ie
  • Location: R216

Jim Coleman


Senior Technician ICT Services
  • Phone: +353 61 204387
  • Email: Jim.Coleman@mic.ul.ie
  • Location: R207

James Kennedy


Senior Technician ICT Services
  • Phone: +353 61 204509
  • Email: James.Kennedy@mic.ul.ie
  • Location: R214

Pauline Clarke


Analyst Programmer ICT Services
  • Phone: +353 61 204341
  • Email: Pauline.Clarke@mic.ul.ie
  • Location: R213

Caroline McCarthy


Analyst Programmer ICT Services
  • Phone: +353 61 774798
  • Email: Caroline.McCarthy@mic.ul.ie
  • Location: R208

ICT User Related Policies

All users who avail of ICT Services including students, staff and external partners are required to adhere to ICT related policies, protocols and procedures. The ICT related policies include but are not limited to the following:

Policy for Responsible Computing

All policies, guidelines and protocols of Mary Immaculate College, will reflect the Colleges commitment to the promotion of equality and will be fully compliant with the provisions of prevailing equality legislation.

Acceptable Usage

Mary Immaculate College computer and communications facilities should be used in such a way as to:

  • Apply to educational, research and administrative purposes;
  • Not conflict with or interfere with such usage by others;
  • Use resources in a responsible manner and respect the integrity of computer systems, networks and data;
  • Take adequate precautions against malicious software (e.g. computer virus programs)so as not jeopardise the College’s computer systems;
  • Abide by all the licensing agreements for software entered into by the College; Abide by the laws of the State.

Code of Conduct

It is not permitted to engage in any activity which purposely:

  • Seeks to gain unauthorised access to data or programs;
  • Divulges unauthorised security, account or password information to others;
  • Adversely affects the operation of MIC Computer Services or causes a serious disruption or denial of service to other users;
  • Wastes resources (people, capacity, computer);
  • Destroys the integrity of computer-based information or equipment;
  • Compromises the privacy of others;
  • Uses computer or network resources to access or distribute abusive, or threatening material;
  • Infringes the copyright or the proprietary rights of software, of another person or organisation;
  • Transmits unauthorised commercial or advertising material;
  • Conflicts with practices as laid down form time to time by the College;
  • Undertakes any actions that are likely to bring the College into disrepute;
  • Uses College computer facilities for any unauthorised commercial activity or unauthorised commercial gain;
  • Contravenes the laws of the State (in particular, but not exclusively, the Data Protection Act (1988), the Criminal Damages Act (1991) and The Child Trafficking and Pornography Act (1998)) or contravenes the laws of another country in the case of data being transmitted abroad.

Code of Policing

  • All network traffic is logged and any which contravenes this code of conduct is potentially trackable.

Persons in contravention of this code of conduct are subject to the College’s disciplinary code and/or criminal procedures.

Services

The ICT Helpdesk is a single point of contact for all MIC ICT Service users including student, staff and external partners. The following guide provides details in relation to requesting support or reporting incidents or problems.

Approved Locations for the Storage of Corporate Data

ICT Services support dedicated systems such as Agresso, MegaHR etc. for the storage of corporate data. Corporate data is defined as all data that is captured through the operation of the College, and includes, but is not restricted to human resource files, financial data files, student data files, policies, procedures etc.

All ICT services should be used accordance with all College policies, including the MIC Code of Conduct for Staff, the MIC Policy for Responsible Computing, the MIC Security Policy, and the MIC Data Protection Policy. Usage shall also be in compliance with the legal provisions of the State.

In addition to dedicated systems, ICT Services provide and support a number of other services to enable the secure storage of corporate data. The services are as follows:

  • Team Share Storage:ICT Services provide file shares for offices/teams on the central storage infrastructure managed by ICT Services. This enables staff within an office or team to share files between office/team members.
  • SharePoint (micportal.mic.ul.ie):ICT Services provide an intranet facility by means of Microsoft SharePoint. Sites including Team Sites can be created on request. These can be used as a secure place to store, organise, share, collaborate and access information between College domain users.
  • Personal Storage:MIC staff users are provided with 10 Gigabytes of storage as required on the central storage infrastructure managed by ICT Services. This be accessed as a mapped P drive when logged on to college computers as a domain user.
  • Dropbox:ICT Services facilities Dropbox for Business. Dropbox for Business is a secure file sharing and storage solution for College domain users and college partners that do not have a college domain account. When sharing files/folders, users are advised to share these to individuals as opposed to using the sharing a link feature. The sharing a link feature publicly shares files/folders and this is not recommended.

ICT Equipment/Consumables:ICT Services has remit to procure and supply all ICT Hardware, software and consumables to staff in MIC. This ensures that maximum value is obtained by complying with national procurement rules and also that purchases are compatible with existing technologies in use within MIC.

Financial Management System: Agresso is the online financial management system that allows staff to submit expense claims, raise purchase orders and run financial reports. The ICT Services Department supports the servers and software that are required to implement this service. The services are administered on a day to day basis by the Finance Office. The service can be accessed at the following URL: https://u4agr-web.mic.ul.ie/agresso

Students Records System: MIC are currently transitioning to UNIT-e as the Institutional Student Management System. The ICT Services Department a number services that are required to implement UNIT-e.

HR and Payroll System: Intelligo Megapay and MegaHR are the Payroll and HR IT systems that are used for the management of HR records and the processing of wages. The ICT Services Department supports the servers and software that are required to implement this service. The HR and payroll services are administered on a day to day basis by the HR Department and the Finance Office respectively.

TUS: TUS is the Teacher, University and School Placement System. This is used to manage records in relation to school placement with interactions from schools, students, lecturers/tutors and professional services. The ICT Services Department supports the servers and software that are required to implement this service. The service is administered on a day to day basis by the Education Office within Mary Immaculate College. The service can be accessed at the following URL: https://tus.mic.ul.ie

Message Texting Service: Esendex is an SMS solution that can be used to send text messages to students and staff who have given prior consent to Mary Immaculate College to communicate with them in this fashion. The ICT Services Department supports the provision and use of this software albeit day to day operations are managed by the Corporate Communications Department.

Document Management Solution: FileStream is an Electronic Document Management Solution that is in use in a number of the Professional Services’ offices. The ICT Services Department supports the servers and software that are required to implement this service.

SharePoint:SharePoint is a web-based collaborative platform that integrates with Microsoft Office. ICT supports and maintains this platform which is used to store institutional data.The platform can be accessed here. 

Library Management System: Capita LMS (Talis) is is an enterprise resource planning system for the library, used to track items owned and user borrowings. The ICT Services Department supports the operation of this system albeit day to day operations are managed by the Library staff.

Video Conferencing: Mary Immaculate College currently use the HEAnet’s DVC Desktop Video Conferencing Service which provides a telepresence quality video conferencing experience to desktops and hand-held devices using Vidyo client software.

This service will allow users to participate remotely in meetings, lectures and workshops facilitating collaboration between participants, wherever they are.

Further Information in relation to this service can be found here.

For assistance in relation to using this service please contact the ICT Services Helpdesk.

Media Hosting Service: Users in MIC can avail of media hosting services offered by HEAnet. Users can upload their videos using an easy-to-use upload form. The videos are transcoded into formats suitable for streaming and podcasting. Once transcoded the videos can then be embedded in a user's website, or viewed using a unique URL. This service can be accessed using the following link

FileSender: is a secure way to share large files with anyone. Users can logon to upload files or invite people to send a file.This service can be accessed at the following address https://filesender.heanet.ie

Security: In addition to the comprehensive backend ICT security systems and controls, ICT Services provide a number of security services that are visible to users. Centrally managed antivirus software is installed on devices and all college owned devices are encrypted using a suite of encryption software. In addition security awareness training modules are made available to staff using Wombat's interactive security awareness training modules. These modules are rolled out to all new staff members as part of staff induction.

Business Intelligence Software:Tableau is the BI Tool used in MIC to provide visualisations for senior management in relation to key performance indicators. ICT manages the software and supports the development of visualisations  though the provision of access and an understanding of key data and database structures.

Prezi: Prezi is alternative software to PowerPoint and is used to create presentations. ICT Services have procured several centrally managed licences which are available for staff users. To avail of these licenses please contact the ICT Helpdesk.

Email

Email

Wireless Access

Software - Office 365 Suite, SPSS, EndNote, Turnitin, Course specific software such as '' for Geography and '' for Media Studies, Articulate 360 et

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop and logging on to the eduroam service.

A list of the participating institutions, in Ireland, can be found here

A list of participating worldwide institutions can be found here

Who can use the eduroam service?

Mary Immaculate College is a full eduroam participant offering both:

  • A service for MIC students and staff wishing to use eduroam in other eduroam enabled institutions.
  • A service to visitors to MIC from other eduroam enabled institutions who wish to connect to the MIC wireless network.

Members of MIC staff please follow the instructions below when using eduroam

  • While visiting participating organisations, either in Ireland or anywhere in the world, you will click or tap on their wireless eduroam network I.D.
  • You will then be asked for a username and password - enter your MIC network username (firstname.lastname) followed by @mic.ul.ie and then your normal MIC logon password.
  • Please note, you must put @mic.ul.ie after your normal logon credentials, i.e. firstname.lastname@mic.ul.ie .

MIC Students please follow the instructions below when using eduroam

  • Download the installer relevant to your operating system.
  • While visiting participating organisations, either in Ireland or anywhere in the world (see the links above), you will click or tap on their wireless eduroam network I.D.
  • You will then be asked for a username and password – enter your student I.D. number followed by @micstudent.mic.ul.ie, i.e. 1234567@micstudent.mic.ul.ie.
  • Please note, you must put @micstudent.mic.ul.ie after your normal logon I.D. number.

Visitors to MIC please follow the instructions below when using eduroam

  • Your college must be a member of the eduroam community.
  • You will need to use the credentials and the correct settings, given to you by your own University/College, e.g. student_number@myuniversity.e…
  • Please check with your own organisation, that you have the correct eduroam account and settings.

Wireless network details:The following are the details that you may need in order to verify compatibility of your wireless device, and to configure your wireless client to avail of the eduroam service on this campus

  • Wireless network name (SSID): eduroam
  • Encryption levels supported: AES (some wireless clients list this as an option under "WPA2" or "WPA2 Enterprise")
  • Authentication details:In addition to knowing your credentials, you may also need to explicitly configure your wireless client to allow your credentials to be conveyed securely to your home site. If any such configuration is needed, the relevant details are provided by your home site.

Network access details:The following are the details of the network access provided from our offices via eduroam

  • Port/Protocol restrictions: http and https allowed
  • Transparent proxying of your traffic: No
  • Network Address Translation (NAT) of wireless device address: Yes
  • IPv6 support: Not at Present

We cannot create or amend any external accounts.

MIC STAFF MEMBERS ONLY - Manual settings required for eduroam

To use the service means that you have to configure your wireless software as below:

  • Download and install the CA certificate
  • SSL Certificate name: mic-dci.mic.ul.ie
  • Network/SSID: eduroam
  • Network Authentication Method: WPA2 (also sometimes called WPA2-PEAP, WPA2-RADIUS, or WPA2-Enterprise)
  • Data Encryption Method: AES 
  • EAP Type: Protected EAP (PEAP)
  • Authentication Protocol: MSCHAP-V2
  • Ensure that you have the 'automatically use my windows logo name and password box' un-selected.
  • When connecting you will be asked for a username and password - enter your MIC network username (firstname.lastname) followed by @mic.ul.ie and then your normal logon password.

These instructions are generic and specific settings may differ from one device/wireless client to another.

For reference, there are manual instructions here for a number of mobile devices/platforms, which might be of use.

Print Copy services

Teaching Labs, Postgrad lab, Open access labs with opening hours

Ezyproxy

Mediasite

MIRR

Assistive Technology

ICT Services provide and support the Point of Information Systems within MIC. The Point of Information Systems are located in the Limerick Campus at Main Reception, Tara Building Main Reception. A Point of Information system is also located at Main Reception in the Thurles Campus. The content displayed on the Point of Information Systems is managed by the Corporate Communications Department.

Email Disclaimer

Séanadh Ríomhphoist
Tá an t-eolas sa ríomhphost seo (agus in aon chomhad a ghabhann leis) rúnda agus ceaptha i gcomhair úsáide an té nó an aonáin ar seoladh chuige iad agus na húsáide sin amháin. Má bhfuair tú an ríomhphost seo trí bhotún, ar mhiste leat é sin a chur in iúl don seoltóir.Mura tusa an seolaí a bhí beartaithe leis an ríomhphost seo a fháil, tá cosc ar an eolas agus/nó na comhaid atá ann, a scaoileadh, a chóipeáil, a scaipeadh nó a úsáid. Cé go seiceáiltear ríomhphoist i gcomhair víreas, ní ghlacann Coláiste Mhuire gan Smál aon fhreagracht ná dliteanas d’aon díobháil a d’fhéadfadh tarlú mar thoradh ar tharchur bhogearraí mailíseacha. Ba cheart don té a bhfaigheann an ríomhphost (agus aon cheangaltán a ghabhann leis) é a sheiceáil do víreas. 
Tá ríomhphost CMgS (agus aon cheangaltáin a d’fhéadfadh a bheith iontu) faoi réir ag an Acht um Shaoráil Faisnéise.

Email Disclaimer
This email (and any files transmitted with it) is confidential and intended solely for the use of the individual or entity to whom it is addressed. If you have received this email in error please notify the sender. If you are not the intended recipient, be advised that any disclosure, copying, distribution or use of the contents of this information and / or files is prohibited. While this e-mail has been scanned for viruses, Mary Immaculate College accepts no liability for any damage caused by any malware that may be transmitted. The recipient(s) should check the email and any attachments for the presence of viruses.
MIC e-mail (and any attachments they may contain) is subject to the Freedom of Information Act.
 

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