MIC Customer Charter
Mary Immaculate College is committed to fulfilling its mission in adherence to the highest standards of quality customer service befitting a university-level higher education institution and a publicly-funded body. The main beneficiaries of the College’s mission are its students and a specific charter of service circumscribes its commitments to the student body in the form of the MIC Learning Partnership & Dialogue Charter, which stipulates mutual expectations shared by the parties.
Purpose of the Customer Charter
This Charter sets out the standards of service we aim to provide to our broader spectrum of stakeholders and is based on our institutional values, recognised standards of public service excellence and the commitments MIC has made to its stakeholders through its mission, vision and strategic plan. Like the Learning Partnership & Dialogue Charter this Charter is intended to be a live document and will be revised periodically on foot of emerging best practice as well as regular processes of consultation and reflection.